1. Customer service - great support in no time!

In the world of customer service, it’s all about providing the best possible experience to the customers. Timeliness and responsiveness is essential for the success of customer support teams. Zive possesses extensive knowledge of every product detail, including product manuals, FAQs, customer reviews, and support tickets, enabling it to address any issues that may arise. Moreover, the AI learns from each customer interaction, continuously refining its responses. This guarantees that customers receive consistent and accurate answers, no matter who they interact with, thereby enhancing the overall experience and fostering customer trust.

Workflow

• Customer support agent enters prompt with client’s support request
• Zive assistant provides detailed, and ready-to-be send-out answer
• Implements real-time retrieval augmentation with inventory data
• Provides reference to similar cases and relevant colleagues 

‍Real impact

• Reduction in support ticket escalations
• Improved customer satisfaction scores
• Reduced return rates through better product education
• Decreased support staff training time

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2. Consultancies - unlocking insights and enhancing collaboration!

In the fast-paced world of consulting, access to accurate information and seamless collaboration is crucial for delivering value to clients. Zive empowers consultancies by providing a centralized knowledge hub that streamlines information retrieval and enhances team collaboration. With Zive, consultants can quickly access case studies, best practices, and industry insights, enabling them to make informed decisions and provide tailored solutions to their clients.

Workflow

• Consultants enter search requests for files or insights 
• Zive retrieves relevant case studies, templates, and expert insights
• Connects team members with similar expertise for enhanced collaboration
• Continuously updates to reflect the latest insights and status quo

Real impact

• Accelerated project delivery and quality
• Improved collaboration among subject matter experts
• Higher client satisfaction through timely project delivery 
• Streamlined onboarding for new consultants 

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3. Education - personalized and on-demand!

Everyone has a different learning style, and with Zive you can provide an intelligent training system to your team. It’s like a personalized learning companion that answers questions, gives guidance on next steps and adapts to the learning pace, style and comprehension level. One of our most common use cases is new employee onboarding:

Workflow

• Employee consumes AI-generated onboarding materials in Zive Hub
• The virtual assistant answers any questions and connects with relevant colleagues
• Zive provides personalised content, examples and explanations
• Continuous improvement based on learning history

‍Real impact

• More effective and personalized onboarding paths
• Reduced workload for existing workforce 
• Better learning outcomes and retention
• Fast and better distribution of (new) knowledge 

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4. Manufacturing - highly efficient equipment maintenance!

Accuracy and timeliness is key in manufacturing. When something breaks or requires assistance, the team on the ground needs instant support. The contextual maintenance AI assistant functions as an advanced manual that retains a record of every repair and solution implemented in your factory. When a machine malfunctions, it swiftly identifies similar past issues and their resolutions by leveraging insights from machine manuals, historical repair data, and engineering expertise. This Zive assistant provides access to the knowledge of your best technician at any time, significantly enhancing the efficiency of troubleshooting and maintenance processes.

‍Workflow 

• Engineers enter a problem or maintenance inquiry.
• Zive then searches through PDF manuals, organized maintenance logs, sensor data, and repair histories. 
• It delivers step-by-step troubleshooting guidance, complete with relevant diagrams and previous solutions. 
• Additionally, it updates the knowledge base with new repair solutions.

Real impact

• Reduction in MTTR (Mean Time To Repair)
• Savings in prevented downtime
• Lower dependency on senior technicians
• Knowledge preservation from the retiring workforce

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5. Research Institutes - accelerating discovery and synergies!

In the realm of research, access to accurate information and seamless collaboration is essential for driving innovation and advancing knowledge. Zive empowers research institutes by providing a centralized platform that streamlines information retrieval and enhances collaboration among researchers. With Zive, teams can quickly access research papers, datasets, and project documentation, enabling them to focus on their core mission of discovery.

Workflow

• Researchers input specific queries related to their projects
• Zive retrieves relevant articles, datasets, and methodologies
• Provides reference to similar cases and relevant colleagues 
• Continuously updates to include the latest research findings and trends

Real impact

• Improved research outcomes through holistic view 
• Accelerated research timelines
• Enhanced collaboration across departments
• More, high quality publications

‍By leveraging Zive, many industries can transform their approach to knowledge management, ensuring that their teams are equipped with the insights they need to excel in a competitive landscape.